Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. Returns are usually handled and dealt with within 14 days of use and product must be in perfect condition. Contact us for more details
When will I get my order?
Orders are usually delivered within 5 to 7 business days. Once your order has shipped, you will receive an email with further information.
Where are your products manufactured?
Our products come straight from the factory that creates the Birkenstock to our stock then to you directly.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where do you deliver?
We currently only deliver to Cairo and 6th of October but planning on expanding soon to be available all over Egypt. Sign up to our email newsletter to be the first to know!